When purchasing goods online it can be quite daunting if the expected delivery date passes without a knock on the door from the postman. You might also be dreading the thought of opening your parcel to reveal a damaged item that doesn’t work and has missing parts.
Thankfully, consumer rights are in place to aid people who purchase online and don’t get what they expect. Here are a few things to consider with regards to consumer rights before purchasing online.
If you are not satisfied with the item you have received after an online purchase, you may be entitled to a refund. In most cases the chance of a refund expires after a certain amount of time, which could be anything from a few days to a whole month. Always check the refund or returns section carefully before purchasing an item online.
It is advised that you use a credit card to make a purchase that exceeds £100. The Consumer Credit Act states that anyone who spends over £100 on their credit card has legal rights, giving you an upper hand should something go wrong with the purchase.